Resume

PROJECT MANAGEMENT • BUSINESS OPERATIONS • IT • MARKETING STRATEGY

Raeford, NC  •  910-689-5436  •  Tabitha.bartley@outlook.com  •  tabithabartley.wixsite.com/tabithabportfolio

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EXECUTIVE PROFILE

Strategic business and project-management professional with 10+ years of experience spanning project coordination, business operations, IT, financial administration, marketing strategy, client relations, and team development. Master’s-level education in IT & Project Management and an MBA in Marketing. Experienced in coordinating projects and promotional initiatives, analyzing business and financial information, improving customer and stakeholder relationships, developing marketing strategies, training staff, maintaining operational records, and implementing solutions aligned with business needs.

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CORE COMPETENCIES

Project Management • Business Operations • Business Analysis • IT & Technology Support • Financial Reporting • Process Improvement • Marketing Strategy • SEO/SEM • Data & Spreadsheet Analysis • Stakeholder & Client Relations • Staff Training & Development • Public Speaking & Presentations • Community Relations • Vendor Relations • Customer Experience • Microsoft Office • QuickBooks & Financial Systems

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PROFESSIONAL EXPERIENCE

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Hoke County Public Library — Raeford, NC

Library Assistant, Mobile Outreach (Bookmobile), Adult Services | 05/2024–Current

• Manage day-to-day Bookmobile service activities, including records, statistics, files, inventory, collection coordination, and service accessibility.

• Coordinate communication with service stops and collaborate with the Director to develop additional stops and community events.

• Plan, schedule, and deliver adult and family programs designed to increase community engagement and strengthen relationships with community leaders.

• Educate users on available library services and represent the organization through public speaking and community outreach.

• Document and address initial customer concerns while following established complaint procedures.

 

Stefanie Perez — Florida (Remote)

Virtual Assistant / Marketer | 06/2018–Current

• Coordinate projects and promotional events while supporting client operations, communications, and marketing execution.

• Develop and execute integrated marketing tactics across direct mail, email campaigns, outbound calls, public relations, media advertising, promotions, and events.

• Track sales and business analytics using spreadsheet-based data to support business decisions and performance monitoring.

• Maintain customer data and coordinate resources to support individualized client goals and service outcomes.

• Design and maintain website content and provide ongoing updates to client social-media platforms.

 

Cumberland County — Fayetteville, NC

Income Maintenance Caseworker II | 06/2023–09/2023

• Processed applications, verified information, determined eligibility, maintained case records, and documented actions in electronic systems.

• Applied written policy and analyzed policy changes to determine their impact on case eligibility and outcomes.

• Handled high-volume customer interactions while collaborating effectively with supervisors and team members.

• Supported emergency-response activities in accordance with established policy during declared emergencies.

United Moving Services, LLC — Port Charlotte, FL

 

Executive Administrative Assistant | 06/2016–06/2018

• Managed payroll responsibilities and audited financial records, contributing to cost reduction and stronger financial controls.

• Supported business operations through software administration, troubleshooting, vendor relations, customer relations, and administrative coordination.

• Developed and implemented SEO/SEM marketing strategies and created advertising materials to support business growth.

• Developed marketing strategies and staff incentives, and trained employees to improve sales performance and achievement of goals.

• Strengthened vendor and customer relationships and supported the company’s reputation within the local community.

 

Piercing Pagoda — Fort Myers, FL

Assistant Store Manager | 02/2015–11/2016

• Increased monthly profit margins from $20,000 to $50,000 through team development and expanded use of modern marketing practices.

• Managed daily sales and operational performance against aggressive sales and profit projections; tracked and reported financial results.

• Developed employee capabilities through structured product education and staff training.

• Created and managed social-media initiatives and coordinated sales promotions to increase customer traffic and sales.

• Supported inventory management, staffing coverage, scheduling, customer satisfaction, POS operations, and day-to-day business practices.

 

EDUCATION

• Master of Science in Management — IT & Project Management, Colorado Technical University | 2025

• Master of Business Administration — Marketing, Colorado Technical University | 2016

• Bachelor of Science in Business Administration — Marketing, Colorado Technical University | 2014

• Associate of Science in General Studies, Colorado Technical University | 2012

• Home Health Aide Certificate, Charlotte Technical College | 2001

 

TARGET ROLES

Senior Project Manager • IT Project Manager • Program Manager • Business Operations Manager • Business Analyst • Marketing Operations Manager • Operations Manager